top of page

Frequently Asked
Questions

Please review our frequently asked questions page for any issues you might run into through out the process of booking your glam. If none of these answer your question, feel free to reach out to us at Info@MomentsBySam.com

1 

I would like to book a bridal package, however, I cant find a package that works for me.

  • If none of our packages fits your party size or requested services, you’re welcome to book à la carte. This lets you choose the services that work best for your group. Packages are offered as set bundles at a discounted rate and cannot be customized with added or removed services.

2

I would like to book a package, but I still have 1-2 bridesmaids that are unsure about whether they want services. Can I add them later?

  • Packages are set bundles, so you can’t add individual services later. If you think those bridesmaids may want services, choose a package that includes them. Adding them later would require upgrading to a larger package or converting everything to a la carte. If you’d rather wait and decide, book à la carte from the start. However, any additions to an à la carte booking are subject to team and schedule availability.

3

I would like a trial before booking. Can I do that?

4

Can you travel for my trial? 

5

When do I book my trial? 

  • You can book a trial at any point (the closer to your wedding date the better), however, your complementary trial (if you booked one) needs to be booked within 3 months of your wedding date for it to be complimentary as stated in your contract. (Ex: October wedding = can book complimentary trial July through October). All trials booked outside that timeframe will be charged as regular priced trials. 

6

Where do I book my complimentary makeup trial?

7

I'm booking my complimentary trial but it's asking for a deposit/card on file, is that normal?

  • Yes! A deposit or card on file is required for booking your complimentary trial. Your trial still follows general in studio policies where you will lose your deposit or get charged for cancelling, rescheduling, or no-showing.

8

I would like a hair trial the same date as my makeup trial, how do I book that?

  • All hair trials, complementary or not, must be scheduled through email Info@MomentsBySam.com. Hair trials cannot be booked online. Most hair trials will not take place at the same time as makeup. 

9

I'm a bridesmaid and would like a trial for hair, makeup, or both. Can I book that?

  • We do not book trials for bridesmaids. This is because we cannot guarantee you'll have the same artist the day of as you will during a trial due to timeline changes and time restraints.

10

I'm getting my bridal makeup/hair done with a team member and would like to book a trial. Where do I book that?

  • Please reach out to us via email to schedule any trials for bridal makeup/hair booked with team members: Info@MomentsBySam.com

11

I would like to book my mother for hair and makeup on my wedding day. Does she fall under a bridesmaid service or is there a cheaper service available for her?

  • All adult services (8+ y/o) are priced the same, and are given the same amount of time the morning of regardless of makeup or hairstyle request. To be guaranteed a spot for hair or makeup on the wedding day, all services that are not bridal (bride's services) must be booked as a bridesmaid. This includes mothers and junior bridesmaids. The only exception is flower girls makeup under 8 years old.

12

My child under 8 years old would like to be included on makeup services. How do I book that?

  • Complementary makeup services are available for flower girls under 8 years olds. This service includes mascara, blush, and lip gloss only. These services are not booked in advanced and are done during touch ups. 

13

How do I avoid processing fees on my payments?

  • All electronic payments (card payments, tap to pay, ACH, Venmo) incur processing fees through our CRM. To avoid processing fees completely, you must pay in cash. Cash can be dropped off at our studio address or can be arranged for pick up if you live within 5 to 10 miles of Old Bridge, New Jersey. You can pay deposits, final payments, or partial payments in cash. 

14

Can I pay my final payment in cash the day of my wedding?

  • No, unfortunately all payments must be completed (besides parking and hair extension fees if necessary) prior to your wedding day to keep the morning of smooth and stress free. 

bottom of page